Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. What is the entire delivery process?

Read our Order Guidance to understand the entire online delivery service, You can also Contact Us to ask any questions that you may have. 

2. How long does it take for my goods to be delivered?

    You can choose Schedule your Delivery in any of the following delivery slots:

    • Same-Day Late Slot (4PM-7PM)
    • Next-Day, Early Slot (9AM-1PM)
    • Next-Day, Afternoon Slot (1PM-5PM)

    Please note that delivery times may vary based on your location and the availability of the items you ordered.

    3. What is the minimum basket size?

    To place an order, there is a minimum basket size of MK30,000. This ensures we can efficiently manage and deliver your orders.

    4. How can I track my order?

    You can track your order using the tracking number provided in your order confirmation email. Simply enter the tracking number on our Order Tracking Page to see the latest status of your delivery.

    5. How does payment work?

    We offer various payment options to make your shopping experience as convenient as possible:

    • Mobile Payments
    • Bank Transfers
    • Cash on Delivery

    Read our Payments Policy to get more information regarding payments.

    6. What if I have an issue with my order?

    If you encounter any issues with your order, please Contact Us immediately, or visit our customer service desk at Sana Megastore, Lilongwe.

    We are committed to resolving any issues promptly and ensuring your satisfaction.

    8. Are you going to increase your catalogue size?

    Yes, we are constantly looking to expand our catalogue to offer you a wider variety of products. We regularly add new items based on customer feedback and market trends. Check our website frequently for updates on new product additions.

    If you have any other questions not covered here, feel free to reach out to our customer support team. We're here to help!