Frequently Asked Questions

Frequently Asked Questions (FAQ)

What is the entire delivery process?

Read our Order Guidance to understand the entire online delivery service, you can also Contact Us to ask any questions that you may have.

 

  1. Delivery Time

    9AM-5PM
    Delivery may vary by location and item availability. Sunday delivery is subject to operational capacity. Give us a call!

    1. Minimum Order
      A minimum basket size of MK30,000 is required to place an order.

    2. Order Tracking
      Track using the number in your confirmation email. For updates, call:
      📞 +265 997 65 07 33 / +265 982 74 08 96

    1. Payment Options
      We accept:

    1. Mobile Payments (Airtel Money => Make Payment => 'SANA1')
    2. Cash on Delivery
    3. Bank Transfer (delay +1 day)

     

    Order Issues:

    If there’s a problem, contact us right away or visit our customer desk at Sana Megastore, Lilongwe. We’re here to help!